01
Product Condition & Packaging
We will only refund order where the products are returned in their original packaging and condition, unused.
Customer Service & Guarantee
Returns & Refunds
You have the right to return your product to us for a full refund.
14-Day Window
From day of purchase
Full Refund
On approved returns
Original Condition
Unused in original packaging
02
Postage Costs & Damaged Goods
We will only refund postage costs in cases where the product is damaged, or not in the condition described on our website.
03
14-Day Return Period
You have 14 days from the day of purchase to return your products to us for a full refund, we reserve the right to refuse a refund where products are not returned to us in this time.
Step 01
Check Eligibility
Ensure your item is unused, within 14 days of purchase, and in its original sealed packaging.
Step 02
Contact Support
Notify our customer service team with your order number to receive returns authorization and address details.
Step 03
Refund Processed
Once received and inspected by our warehouse, your full refund will be issued to your original payment method.
Need to Return an Item?
Please contact our support team with your order number and details at info@aplchemicals.co.uk or call us on 01429 820539.